FAQ
When we set out to create a nut and seed bar with simple ingredients, we had no idea what we were getting ourselves into. Most bars you see on the market are made in an extruder machine. This is when all of the ingredients are ground into a single paste and cut into bars. Our bars are made on a slab line, and while this has proven to be much more difficult to scale, it provides a much more satisfying product. This is why our bars have the perfect texture, chew, and balance of flavors.
Our bars are crafted in small batches made with zero stabilizers or preservatives. Because the majority of the bar is made of nuts and seeds, it's best to store them in a cool place or even the fridge until your ready to bring one on the go! This will ensure optimal freshness every time.
After extensive testing, we chose brown rice syrup to help bind our bars to give them the perfect chew without making anything mushy (ew). Our plant based and fructose free sweetener is intentionally sourced and tested to ensure our products quality.
Contrary to popular belief, ingredients aren’t listed based on the amount in which they’re used. By law the ingredients have to be listed in order of weight. Brown rice syrup is surprisingly dense and weighs more than most other ingredients that go into our snacks—hence, why it goes second on the ingredient list. If you look at other snacks or bars and notice that they don’t list their sweeteners in the top two ingredients, odds are they’re using more than one.
Right now, we ship to all 50 states, but we’re working on bringing all the Get Golden goodness to more countries around the world. Hit us up by tagging us @getgolden to let us know where you live.
SIDE NOTE: Please allow 1–3 business days for us to process your order. We’re working closely with our shipping partners and carriers during this time to make sure Get Golden can reach you as quickly as possible.
Good news: you get free USPS ground shipping on any order over $50 to anywhere in the domestic US. (If your Get Golden order comes out to under $50, we’ll let you know what the shipping costs are at checkout.)
We don’t accept returns, but we’re fully committed to making sure you love everything you get from Get Golden. If you’re unhappy with your product, please email us at hello@getgolden.com.
During this time, we won’t be able to accommodate any changes or modifications to your order after it’s placed.
We’ll pack up and ship your Get Golden products within 2-3 business days (i.e. Monday to Friday). If you happen to place your order over the weekend—or on a holiday—we’ll ship them out the following business day.
Soon after you place your order, you’ll get a shipping confirmation email with a tracking code. If you have any questions about the status of your order, send us a note at hello@getgolden.com.
SIDE NOTE: To make sure your Get Golden order is delivered as fast as possible, we’ve waived signature requirements and cannot be held responsible for USPS errors.
First of all, good choice! (Now you don’t have to think about reordering all your favorite Get Golden treats.) When you decide which snacks you’d like to order, select the number of boxes you’d like and how often you’d like to receive them, and hit “Add to Cart.” Then, just check out like you normally would, and we’ll take care of the rest.
Head to the latest email you received from hello@getgolden.com and hit “Manage Your Subscription.” From there, you can edit your email address, shipping address, when your next order will be auto-shipped, and find out how to cancel your subscription.
We’re not hiring at the moment, but if you feel that you could be a great asset to our team, send us an email at hello@getgolden.com and we’ll be sure to keep you in mind when an opportunity comes up!